Frequently Asked Questions
Everything you need to know about your HBT Collectables experience.
How long does shipping take for HBT Collectables?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy for limited edition items?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that limited edition collectables must have all original tags and security seals intact to qualify for a refund.
Are all your fashion pieces authentic?
Yes, authenticity is our priority. Every item sold at HBT Collectables undergoes a rigorous multi-point inspection process by our experts to ensure 100% authenticity before it reaches your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Do you restock sold-out items?
Because many of our pieces are curated collectables, we rarely restock the exact same item once it sells out. We recommend signing up for our newsletter to get early access to new drops and similar styles.